Experience

Develop, lead and manage global documentation set of 200+ specifications, standard operating procedures, sequence of operations, and drawings across organization of 4,000+ employees
Plan and schedule documentation production across several disciplines
Support engineering teams by building custom document templates with a rigid production schedule
Build customized PowerBI reports to illustrate rate of throughput, clearly identify blockers, and adapt documentation strategy
Lead, drive, and maintain a global community for all technical writers to mentor and drive towards consistent standards in company-wide documentation and technical review processes
Flex to determine the best approach when dealing with a diverse array of SMEs, stakeholders, and schedules

Acted as main point of contact for Data Prepper (a data pipeline tool) documentation
Created standard for formatting and content development in Data Prepper documentation, built, owned, and edited plugin documentation
Modified and tested YAML files as part of verifying Data Prepper documentation accuracy
Worked closely with developers and delivered high-quality technical documentation that was well-written, simple, and user-focused
See Data Prepper writing samples here

Provided mentoring to junior and mid-level writers seeking direction and development
Built and maintained Confluence and Microsoft Teams spaces for team, and directed new business processes governing quality check process for in-progress work on team as well as overall information architecture for both spaces
Drove efficiencies and automation to streamline team processes as much as possible to ensure delivery on time or ahead of schedule
Wrote and edited technical orders (TOs) and time compliance technical orders (TCTOs), working closely with hardware engineers to ensure accuracy
Read and interpreted engineering drawings, specifications, schematics, and relevant technical order data

Wrote and edited technical orders (TOs) and time compliance technical orders (TCTOs) working closely with hardware engineers to ensure accuracy
Participated in guidance conferences, In Progress Reviews (IPRs), and certification/verification (CER/VER) as part of TO 00-5-3 development process
Read and interpreted engineering drawings, specifications, schematics, and relevant technical order data

Lead documentation team initiatives that support 100+ employees, multiple Agile sprint teams with wide geographic spread, and external customers with focus exclusively on cloud product that supports commercial lines of insurance (Workers Compensation and Business Owners)
Worked with Information Architect to build documentation strategies to outline deliverables and deliverables schedule to align with project roadmap
Created and managed Microsoft Teams channel to track workload, managed workload balancing, and provide transparency for multiple cross-functional teams
Leveraged Teams to develop onboarding training materials (videos, slideshows) for other Technical Writers on the team

Led efforts to identify documentation needs and build out operating guides for a speech analytics team
Created and built change control system and process and procedure templates
Implemented phased documentation rollout plan and documentation strategy

Last updated 10 months ago